Requests are messages created by the Strata Owner and sent to the Property Manager and Council.
Requests are only viewable by the Strata Manager, Strata Council, and the Strata Owner who created the Request.
All Request are archived for future reference by the Owner or the Strata Council.
A Strata Owner can send a Request via the dashboard. There is a link to the Request section where a new Request can be created and previously submitted Requests can be viewed.
When a Request is submitted, it is send via email to all Council Members and the Strata Manager. All participants can reply on a Request thread.
Requests can have attachments up to a total of 5MB.
Attachments file types can be PNG, JPG, PDF, DOC, DOCX or XLS.
Look for REQUESTS link on the left-side menu bar.
Click on it to get started.
How to create a REQUEST:
Sending a Request is really no different than sending an email. Send a Request if you want to ask a question, report a problem or file a complaint and have it documented.
Click on ‘Requests’ on the main sidebar menu.
On the Requests page, click on the green ‘Create Request’ button sound at the top right side of the screen.
Add a Subject to the Request, provide the Message, add any attachments you want to send and then click the ‘Publish Request’ button. Your message is sent to the Council and the Property Manager.
Sometime there is a ‘Select the Topic for your Request‘ option for specific types of Requests. This could include Maintenance Requests, Alteration Requests, Noise Complaints, etc. When a topic is selected, there are a set of predetermined questions you are required to answer about the Request.
Requests are only between you, the Strata Council and the Property Manager. No one else can view this type of communication between an Owner, Council and Management.
When someone responds to your Request, you will be sent an email notification with the reply contained within. Click the link provided in the email is you with to continue the conversation and provide a reply.