Request Templates is a feature that enables the Management or Council to create custom Request fields designed to get the most relevant information from a Strata Owner submitting a Request.
Some examples may be:
Here are 10 examples of common requests that a Strata Owner might submit to the Strata Management or Strata Council in a British Columbia Strata Corporation:
- Maintenance Request
Reporting a broken elevator, faulty lighting in a common area, or a plumbing issue within their unit. - Noise Complaint
Requesting assistance with noise disturbances, such as loud neighbors, construction noise, or parties in common areas. - Bylaw Infraction Report
Reporting a bylaw infraction, such as a pet in a non-pet-friendly building, illegal short-term rentals, or improper disposal of garbage. - Amenity Booking Inquiry
Requesting information about booking common amenities like a party room, guest suite, or fitness center. - Parking or Storage Issue
Reporting a vehicle parked in the wrong space, requesting additional storage options, or addressing a blocked garage entrance. - Exterior Building Concerns
Requesting inspection or repair of building exteriors, such as damaged siding, loose balcony railings, or leaking windows. - Financial or Fee Inquiry
Asking for clarification on strata fees, special assessments, or requesting an update on the reserve fund. - Security Concern
Reporting a security issue, such as broken access doors, suspicious individuals, or requesting additional security cameras. - Request for Documentation
Asking for access to strata documents like meeting minutes, bylaws, financial statements, or insurance information. - Renovation or Alteration Request
Seeking permission to renovate or make alterations to their unit, such as installing new flooring or replacing windows, as per strata bylaws.
These requests cover a wide range of typical issues and inquiries that strata owners may have, providing the Strata Manager and Council with essential information for managing the property effectively.
To create a Request Template do the following:
Go to the ‘Request Template‘ section using the property mini-menu.
On the ‘Request Templates’ page you will find your templates as they are created.
Click on the ‘+Create Template’ button on the top right corner of the page.
Give the template a name. In this case we’ll call it ‘Maintenance Request‘.
Click ‘Save Template‘.
Once you save the template, it will be listed on the page with any others you create.
Click on the pencil icon under ‘Status’ to add the questions you want to ask in this template.
A pop-up window will provide the option to ‘Add Question’.
Click on ‘Add Question‘.
Another overlay will appear where you can choose the type of input field (small text field, large text field, checkbox, choices field or date-picker)
Select if the answer is ‘Required‘, Yes, or No.
Type in the question you want answered.
You can simply ask a question, or ask a question and provide some details.
“What is the nature of the maintenance issue? (Describe the issue in detail: e.g., leaky faucet, broken lighting, damaged wall, etc.)”
You have 250 characters to use in the question field.
Add as many questions as required to get the information you need for this Request.
Once you have added all of the questions, click ‘Save Template‘.
If you need to delete any of the questions, click the red trash icon on the far right of the question.
Now when someone wants to send a Request, they will have to choose the type of Request they want to send.
They will choose from a drop-down selector the type of Request they want to make.
The questions will all be presented based on what type of issue the Request is about.
If you want to duplicate any of the Templates to use on another property, click the ‘Copy Template‘ button on the ‘Request Templates’ page.
The Template is now duplicated on any other property without having to create multiple templates.
Editing a duplicated template will edit ALL instances of this template on all properties.